New services.

From 30/03/10 the service level agreement provided by Davis IT Solutions is changing.

(All customers who receive this email are on our existing SBS support package and you will have a server based IT environment)

For the past five years we have offered two levels of IT support service - Small Business Support (SBS) and Gold Service. With our growing and changing customer base it has become apparent that we need to add an additional service to cater for different customer setups and requirements. A new option “Small Business Support + Monitoring” (SBS+) is now available in addition to the standard SBS service. Although this is optional we recommend that all our customers with a server based environment add this option to their existing SBS package.

The existing SBS service on its own will now be aimed at our smallest customers without a server who are typically running a business from home or offices with only 3-4 people.

SBS+ is aimed at businesses with one server and up to ten laptops / desktop PCs.

Gold Service is for all customers regardless of size running business critical systems and requiring immediate onsite assistance in the event of a problem that cannot be fixed remotely.

FAQ

What is monitoring?

Daily backup checks, server security updates and much more. Please read the attached PDF outlining this.

Are we monitored at the moment?

A basic monitoring facility is provided for all SBS customers – from 30/03/10 this will no longer be provided with SBS only SBS+ see the table below.

How much does SBS+ cost?

SBS+ is not invoiced as an additional charge – one unit of time per month is taken out of the support time you already have with SBS – see attached PDF.

What’s Gold Service?

Our Gold Service support is available to any of our SBS customers for £155+VAT per month - this is our only support service where we guarantee immediate onsite response in the event of critical failure – loan servers, laptops, desktops and networking hardware are available to all our Gold customers – ask us for the full service details and SLA.

What Next?

You need to select which service you require, SBS, SBS+ or request more information on Gold Service and let us know.